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Privacy Statement
1. Introduction
Room To Go Ltd must gather, store and use “personal data” as defined by the European Union Regulation (EU) 2016/679 in order to market our products and services to you. The collection and processing of personal data is subject to restrictions aimed at protecting the privacy of individuals.
Loft & Main Ltd is registered with the Information Commissioner Office (ICO) and we adhere to good practice in our data protection policy, including adherence to the General Data Protection Regulations (GDPR).
It also explains your rights to access your data under data protection laws or seek to have it rectified or deleted. We will at all times comply with the provisions of the European Union General Data Protection Regulations (GDPR).
This privacy policy explains:
Controller’s contact details
Room To Go Ltd is the controller for personal information we process, unless otherwise stated.
Data Protection Officer
You can contact us at info@roomtogo.co.uk or using the postal address above.
How do we get your information?
The vast majority of personal information that we process is provided to us directly by you for one of the following reasons:
We may also receive information indirectly, in the following scenarios:
In addition, as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for more information.
What information do we collect?
We may collect, use, store or transfer different kinds of data about you:
Why do we use your information?
The way we process your information will differ depending on the reason you provided it to us. These include but may not be limited to:
Email tracking
Marketing emails we send contain a tracking pixel that allows us to gather basic information. This information tracks certain events regarding our emails only. These events include but may not be limited to:
Your data rights
You have the following rights to your personally identifiable information in according with the GDPR. Please note that we will only comply to the extent required to by law and, if it is legally required to keep your details the way they are, we will be unable to comply with your requests.
To exercise any of these rights, please contact info@roomtogo.co.uk.
Right of access
You have the right of access to your personally identifiable information that we hold. This includes:
Right to rectification
If you think that information we hold on you is inaccurate or incomplete, you have the right to request that rectify it.
Right to erasure
If you no longer consent to us holding your information, you may request that we delete all of your details from our systems. However, we may have legal obligations which mean we are unable to delete some or all of your details.
Right to restriction of processing
You have the right to request that we stop using your data in a particular way, for instance for marketing purposes.
Data portability
You have the right to ask us for a copy of data that you have provided to us, in order to transfer it to another organisation.
Lawful basis for processing
We process your information under one or more of the following bases:
Your consent
When you request information from us, join our newsletter, or purchase a property you request your clear and unambiguous consent to us processing the personal details for this purpose.
Contractual obligations
We will process and use your personal details to fulfil our contractual obligations so we can provide you with your requested products and services.
Legitimate interests
We will process and use your personal details to carry out and improve our products and services, send you marketing communications, risk assessment, fraud prevention, suppressions and opt out of communications, web analytics, cloud storage and backup, and other
Compliance with laws
We will process and use your personal details to comply with legal obligations under applicable laws.
Cookies
Our website uses a number of different cookies for a variety of reasons but primarily we use them to analyse our web traffic, to see who refers the traffic to us and to analyse use behaviour on our website in order to improve your experience. We also use cookies for social media and advertising purposes.
Note that you may visit http://www.aboutads.info/choices or http://www.youronlinechoices.eu/ to learn about the options that some of the third parties we work with offer for opting out of certain ad targeting activities. You will need to visit those websites from each browser and device that you would like to be covered by your opt-out. Because the opt-out tools may depend on cookies, you may need to visit these sites again to reinstate your preferences if you delete your cookies.
Complaints
If you would like to raise a complaint over the way that Loft and Main processes your information, do so in the first instance to the Data Protection Officer at info@roomtogo.co.uk
If you are unsatisfied with the way your complaint is handled, you can contact your Country Data Protection Authority if applicable. In the UK, this is the Information Commissioner’s Office.
Changes to this policy
We regularly revisit this policy and update it from time to time. This policy was last updated in January 2020.
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